Refund & Cancellation Policy

Effective Date: 28 April 2025

At iDenVerify, we strive to provide reliable and efficient AI-powered identity verification services. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be granted for our subscription plans, API usage, and service bundles.

1. Subscription Cancellation

1.1 Monthly/Annual Subscriptions

• You may cancel your subscription at any time through your account dashboard or by contacting our support team.
• Cancellations take effect at the end of the current billing cycle.
• You will continue to have access to the service until the cycle expires.
• No partial refunds are issued for unused days in an active billing period.
2. Refund Policy

Refunds are handled based on usage, plan type, and specific purchase conditions.

2.1 Eligibility for Refund

A refund may be granted only if :

• A payment was made by mistake (duplicate charge or billing error).
• The service was unavailable due to system downtime for an extended period (over 72 hours).
• You did not use any verification credits or API calls after purchase.

2.2 Non-Refundable Cases

Refunds will not be issued for:

• API calls already utilized
• Verification credits that have been consumed
• Incorrect or failed verifications due to poor-quality documents
• Issues arising from user-side implementation errors
• Plans purchased during promotions, discounts, or special offers
3. Pay-As-You-Go and API Usage Credits

3.1 API Credit Purchases

All purchases of verification credits or pay-as-you-go API usage are considered final if :

1. Credits have been partially or fully used
2. API keys have been accessed or integrated
3. Automated KYC verification sessions have been initiated
4. Unused credits may be eligible for refund only within 7 days of purchase and if no API calls were made.
4. Free Plans and Trial Usage
• iDenVerify offers limited access to the free identity verification API for testing and development.
• Free plans are not eligible for refunds.
5. Service Interruptions

If iDenVerify experiences widespread downtime affecting most users :

• Compensation may be offered in the form of free credits or billing adjustments.
• Refunds will be assessed on a case-by-case basis and are not guaranteed.
6. How to Request a Refund

To request a refund or billing review, please contact our support team with :

Full name / Business name

Email associated with your account

Invoice or transaction ID

Reason for refund request

Any relevant screenshots or logs

[email protected]

Our team will respond within 3–5 business days.

7. Policy Updates

iDenVerify reserves the right to modify this Refund & Cancellation Policy at any time.

Any changes will be posted on this page, and continued use of the platform indicates acceptance of the updated policy.